Frequently Asked Questions

Doctor Move is based in the ACT Canberra.  We serve relocations in Canberra, Sydney, South Coast, North Coast, Port Macquarie, Brisbane, Melbourne, Adelaide and areas around. For more information, you can contact our (02) 6411 9421 or via enquire@doctormove.com.au.

Our main office is open Monday to Friday from 8am in the morning until 5pm. Saturday from 8am until 2pm. On Sundays we are closed.

To secure a spot, we require two types of deposit:

For an hourly rate work, $100.00 deposit is required.

For a fixed price work, 20% is required prior booking and 80% prior the uplift.

In the event you need to change dates over, there are no issues, and we can move it as many times as you need. Just let us know in advance and we will check our next available spot. Once any type of deposit is collected, and no more dates are needed in the future, this deposit is nonrefundable.

Our first slot typically begins at 7:00 AM, with multiple time slots available throughout the day based on your requirements and our availability. If you need an earlier start than 7:00 AM, let us know, and we’ll do our best to accommodate your request. All bookings are scheduled based on our detailed estimates, which are prepared using the information provided. If your move is scheduled for a later time slot, we will keep you informed of any updates or necessary adjustments throughout the process, ensuring transparency and minimal disruptions.

The duration of your move depends on a combination of factors, including time, space requirements, and access details at each location. However, variables such as traffic conditions, weather, property settlements, or unforeseen events may impact the overall timeframe.To ensure a smooth and efficient move, we recommend providing us with the following details in advance:

• Access details from all addresses
• Parking spots available
• Detailed list of items involved

Based on this information, our team will provide expert guidance and recommend the best options tailored to your needs.

We offer a range of vehicle sizes tailored to suit your specific needs. Our standard options include:

• 4.5 tonne Truck – Up to 20 cubic meters of space
• 6 & 7 tonne Truck – Up to 36 cubic meters of space
• 9 tonne Truck – Up to 44 cubic meters of space

If you require additional space, we can arrange a larger vehicle to accommodate your needs. Let us know, and we’ll find the best solution for you.

We are committed to providing you with a seamless and stress-free moving experience, from the moment you book with us until the job is complete. However, if anything does not meet your expectations or if an issue arises, please notify our office via email or phone.

In the event of any potential damage, we kindly ask that the move be completed in full, including final payment. Any concerns should be documented on the provided paperwork and reported to our team. If an issue is not noted at the time, we allow up to 24 hours after completion for you to notify us so we can investigate the matter further.

We are a cost-effective moving company committed to providing affordable pricing options. For most local moves, we offer competitive hourly rates. If you prefer a fixed-price move, please contact us, and we can arrange an on-site visit based on availability. For interstate moves, we typically provide fixed-price options, ensuring you won’t have to worry about charges based on time or distance.

It is highly unlikely that we won’t be able to accommodate heavy or specific items. However, it is important to inform us in advance about any such items to ensure we have the appropriate equipment or, in rare cases, determine if alternative arrangements are needed.

We highly recommend keeping your pets in a different location during the moving process. If you can arrange for them to stay with family or friends or at a pet care facility, it will help keep them safe and comfortable.

Some items can be safely transported by our team, while others may pose a higher risk to both you and our crew. These include, but are not limited to:

• Gas bottles
• Water tanks
• Flammable items
• Motorbikes and vehicles

If you have any other specific items that may require special handling, please inform us in advance. We will assess the situation and, if needed, explore alternative solutions with one of our trusted partners.

We recommend emptying your furniture as much as possible before the move. During wrapping, lifting, and loading, items may be shifted into different positions, and having loose belongings inside can increase the risk of damage. To protect your valuables, ensure that clothing, fragile items, and other belongings are safely packed separately.

As a general rule: If it fits in a box, pack it in a box. This not only protects your belongings but also makes them easier to locate at your new address. Additionally, properly packed boxes allow for more efficient loading, helping to save space in the truck.

• Declutter first – Moving is a great opportunity to get rid of items you no longer need. Sort through your belongings before you start packing.
• ‍Pack one room at a time – Focus on completing one room before moving on to the next. This minimises stress and gives you a sense of progress.

Use the right box sizes:‍

• Small boxes – Ideal for heavy and compact items (e.g., books, tools).
• ‍Medium & large boxes – Best for lighter, bulkier items (avoid overloading large boxes with heavy objects).
• Prioritise the kitchen and garage – These areas typically require more time and boxes, so start packing them early.
• Defrost your fridge – Do this the night before moving to allow enough time for any excess water to drain. The same goes for your washing machine—ensure it’s properly drained before transport.

We provide a variety of boxes and packing materials to make your move easier. Additionally, our team can assist with full packing services or just specific sections of your home if needed. Let us know how we can help!